This COVID-19 update covers our enhanced cleaning/disinfecting, cancellation policy, and health assurance. Smokies Cabins’ excellent reputation — including over 125 5-star reviews on TripAdvisor, VRBO, Google, Facebook, and our own website — is based on our cleanliness, attention to detail, and superior customer service. These factors are why every year 67% of our guests are repeat guests, many who come back every year.
Enhanced cleaning/disinfecting
Smokies Cabins has and will continue to perform quarterly deep cleaning, including disinfecting all surfaces possible (especially frequently touched surfaces such as doorknobs, light switches, and remote controls). We steam-clean/sanitize all pillows, comforters, blankets, dust ruffles, and curtains. We assure you that we are taking every precaution to provide a clean, safe environment for you. In between rentals, we will take similar enhanced measures, including sanitizing bed linens with a special steam dryer.
To cover our costs of enhanced cleaning and sanitizing, we are adding a fee of $100 to all reservations. This fee is less than most cleaning fees for similar Smoky Mountain cabin rentals. Although it doesn’t cover our actual costs, it does help mitigate our losses related to COVID-19.
Cancellations
To protect us and future guests, we ask that you not come to Owl’s Hoot Chalet if you or anyone in your party feel that you might be sick or recently exposed to anyone with COVID-19. Although our cancellation policy calls for 30 days’ notice, we have and will continue to take cancellations on shorter notice, in the event of illness. The decision about whether to refund a deposit with less than 30 days’ notice could depend on several factors and will be made on a case-by-case basis. We ask that you give us as much notice as possible, so that we can try to rerent Owl’s Hoot and minimize our financial losses.
Please note that you have the option of changing your vacation dates and applying your full deposit to your new dates. If you opt for a refund, it will be subject to the administrative fee stated in the rental agreement
For a recent article on purchasing travel insurance, see: https://www.forbes.com/advisor/travel-insurance/guide/
Health assurance
Just as the management of Smokies Cabins is taking many precautions and extra measures to protect your health, we ask that you respect our hard work and financial sacrifice by not putting us or future guests at risk. Again, do not come if you or anyone in your party feel that you might be sick or recently exposed to anyone with COVID-19. And if you or anyone in your party feel any symptoms during or within 2 weeks after your stay, please notify us immediately at 865-207-6071 or myra@smokiescabins.com.
Note that Owl’s Hoot Chalet is currently booked until early August and then again in October to mid-November. To check availability at Owl’s Hoot Chalet, please see: https://smokiescabins.com/owls-hoot-chalet/#owlshootdescription
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